Frequently asked questions

Add the items you want to your cart from the product page, open the cart in the top-right corner, then click "Checkout". You're guided step by step: address, delivery method (pickup point or home delivery), secure payment via Mollie. No account is required - you can check out as a guest.

As long as your order hasn't been shipped yet, contact us as soon as possible at sales@geekcollector.be. Once the parcel has been handed to the carrier, changes are no longer possible - however, you can still use your right of withdrawal after receiving it (see the Returns section).

As soon as your order ships, you'll receive a confirmation email with a tracking link from the carrier (Mondial Relay, bpost or UPS, depending on the delivery method chosen). If you have an account, your order history and statuses are also visible under "My Account > My Orders".

On the product page, click "Notify me when back in stock". Enter your email and we'll automatically let you know as soon as the item is available again. For limited-edition items, a "reservation" mode may be activated - see the Events & Reservations section.

Worldwide. We ship from Belgium via Mondial Relay (pickup point in BE/FR/LU/NL/ES), bpost (home delivery in BE and internationally via bpack World Business to 240+ countries) and UPS Worldwide Saver for destinations not covered by bpost (such as the United States).

Costs are calculated in real time at checkout via our partner Sendcloud, based on the exact weight of your order and your delivery address. The final rate is shown in your cart summary before you confirm - no surprises.

Belgium, France, Luxembourg, the Netherlands, Spain: 3 to 7 business days. Rest of the European Union: 4 to 10 business days. Rest of the world: up to 15 business days depending on the destination. These times include order processing, parcel preparation and transport.

Yes. From €200 of purchases, delivery is free, regardless of the destination. The rule is applied automatically to your cart - no code needed.

Yes, for Belgium, France, Luxembourg, the Netherlands and Spain. When choosing the delivery method, select "Mondial Relay (pickup point)" then the pickup point of your choice on the integrated map.

All the options offered by Mollie: card payment (Visa, Mastercard, Maestro), Bancontact, iDEAL, Apple Pay, Google Pay, SEPA bank transfer and PayPal. You can also pay for all or part of an order with a GeekCollector gift card.

100%. Payments are processed by Mollie (PCI-DSS level 1, payment institution licensed by the Dutch central bank). No banking data is transmitted to or stored on GeekCollector's servers. The connection is HTTPS-encrypted across the entire site.

Not at the moment. We're evaluating integrating solutions like Klarna or Alma - stay subscribed to our newsletter to be notified when this option becomes available.

You have 14 days after receipt to exercise your right of withdrawal, without having to justify your decision. Products must be returned in their original condition, sealed and unused.

Go to the Returns page and fill in the form with your order number. We'll send you a return label by email within 24-48 hours. The refund is issued within 14 days of receiving the returned parcel, using the payment method originally used.

Immediately take photos of the parcel and its contents before signing for delivery, if possible. Contact us at sales@geekcollector.be with your order number, the photos and a description of the problem. We'll take care of the exchange or refund, whichever you prefer.

Yes, as an option at checkout. Shipping insurance covers the full value of your order against loss or breakage during transit. Strongly recommended for fragile items or items worth more than €100.

Yes, 100%. We work exclusively with official distributors and licensed publishers (Funko, Bandai, Games Workshop, Wizards of the Coast, etc.). No counterfeits, ever. If a product ever fails to meet this promise, we'll take it back, no questions asked.

"New" = added to our catalog less than 30 days ago. "Limited edition" = restricted production or distributor exclusivity - once it's gone, it's gone. "Collector" = a particularly rare or historic piece, highlighted with a gold frame on the product page.

Yes, from €10. Available from the Gift Card section of the site, delivered by email with a code to use at checkout. Valid for 12 months, can be combined with promotions, transferable.

No, guest checkout is available. That said, creating a (free) account gives you access to: order history, real-time tracking, a persistent wishlist, the loyalty program, and registration for TCG events.

With every order, you automatically earn points on your account (1 point = €10 spent). These points can be converted into discount vouchers usable on your next orders. Your balance is visible under "My Account > Loyalty".

On the page of an out-of-stock product, click "Notify me when back in stock" and enter your email. You'll receive an automatic notification as soon as the item is available again - first notified, first served.

Every email contains an "Unsubscribe" link in the footer that works with a single click. You can also manage your subscriptions from "My Account > Newsletter Preferences".

We regularly organize official Pokémon, Magic and other TCG events with different tiers (Bronze, Silver, Gold, Diamond). Register online via the Events page - secure payment via Mollie. Places are limited, first come, first served. Cancellation up to 48 hours before the event.

For highly sought-after TCG products (limited-edition boosters, displays), we open free registration windows. As soon as the product arrives, registered customers are contacted first, in order of registration. No purchase commitment, just the guarantee of a chance to buy before the general public.